Nikki Campbell - Patient care specialist, Wellsync

Years of experience: 15

United StatesStartup FounderITC-level ExecutiveSales & BizDevHR

Trusted by top professionals

Maddison Neff
Training consultant @Veeva Systems
Verified
I worked with Nikki at Illuminate Education/Renaissance learning and she was incredible to work with!
Julia K
Technical Support Manager @EarlyBird
Verified
I had the opportunity to work Nikki from 2020 to 2023, developing processes and KPIs for a SaaS support team. Nikki was an excellent colleague, hard working and great to collaborate on projects with.

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Nikki's Career Path

Oct. 2024 -
Present

WellSyncCustomer Experience

Jan. 2024 -
Oct. 2024

TopTier TraderCustomer Support Manager (Mass Layoff)

Miami, Florida, United StatesAs a results-driven customer support leader, I specialize in building and scaling teams, streamlining processes, and driving customer satisfaction. I created and scaled the customer support department, growing a remote team while increasing customer satisfaction scores by 14.9% within 90 days. I manage teams by providing guidance, training, and performance evaluations to ensure top-tier servi...

Feb. 2021 -
Jan. 2024

Renaissance LearningTraining & Quality Assurance Manager - Customer Support (Promoted)

As the Training & Quality Assurance Manager at Renaissance Learning (formerly Illuminate Education), I focused on improving customer support processes and operational efficiency. I established the Quality Assurance department from the ground up, creating policies for phone interactions, email handling, and internal collaboration to ensure consistent and high-quality service. I conducted regul...