Years of experience: 23

SQLE-commerceData AnalystData ScientistTech SupportProduct Manager

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Jhon's Career Path
VP Customer Experience & SupportMay. 2019 -
Present
Groove DigitalVP Customer Experience & Support
Boca Raton, FLAs the Vice President of Customer Experience and Support at Groove, I am tasked with overseeing strategic initiatives that improve direct response, technical support, and billing inquiries. My role is pivotal in optimizing customer interactions to enhance efficiency and effectiveness across various touchpoints. I lead a team of 8 professionals, ensuring they address customer inquiries and tec...
E-commerce and Digital Marketing ManagerOct. 2017 -
Dec. 2018
Bemka Corporation- House of Caviar and Fine FoodsE-commerce and Digital Marketing Manager
Ft Lauderdale• Created a streamlined process for online ordering of caviar and fine foods and fulfillment using 3rd party solutions (ERP/ECOM) • Increased Amazon channel sales (Dropship and Seller) by analyzing trends and keywords. Sales in these channels increased by 38-40% • Managed a email database of targeted clients and scheduled promotions and email blast as requested by management • Managed a team ...
Digital Marketing ManagerApr. 2017 -
Oct. 2017
Quality Importers Trading CompanyDigital Marketing Manager
Weston, FL• Collaborated with the implementation of an e-commerce solution for the cigar and accessories industry, focused on customization services. • Managed and maintained a total of 3 e-commerce sites. • Implemented new email campaigns using user experience driven design and solid product offerings. • Created digital strategies for 7 brands and managed several social media assets in different chann...

Jhon's Posts

  • About Project

    Become part of developing a crucial plant identification app.

  • Request to Expert

    We are developing an innovative app designed to help wilderness enthusiasts, hikers, and adventurers identify and prevent contact with poisonous plants. The project name will be discussed with the right candidate.

  • Expert background

    - Develop app for venomous species guidance - Create user-friendly identification tools - Ensure cross-platform functionality - Collaborate with design and UX teams

  • Additional Slide

    - Proficient in iOS and Android development - Strong problem-solving skills - Experience in cross-platform apps - Knowledge of plant identification tools

  • How to contact

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