Lorraine Charles - Director, Patient Support, Podimetrics

Years of experience: 13

ConsultingCall Center TrainerService Quality ManagerEngagement ManagerCall Center SupervisorCase Manager

Trusted by top professionals

Liz Woodhouse
Sr. Manager HRBP. Americas @Thermo Fisher Scientific
Verified
Lorraine excels at process implementation and improvements. She is a data driven expert and made significant strides in our daily work that were unattainable previously. She implemented a new telephon...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Lorraine's Career Path

Mar. 2024 -
Present

PodimetricsDirector, Patient Support

United StatesOversee multi-channel patient support operations, optimizing workflows to enhance service efficiency and patient engagement. Drive cross-functional collaboration between patient support, sales, marketing, and clinical teams to improve operational performance. Implement data-driven workforce management and quality assurance strategies, ensuring HIPAA compliance and regulatory adherence.

Jun. 2023 -
Mar. 2024

PodimetricsSenior Manager, Patient Support

Managed a team at Podimetrics to optimize patient care processes and improve service quality, resulting in exceptional support for individuals utilizing health management solutions. • Received the Podimetrics Difference Maker Award for outstanding contributions to patient support and team leadership. • Implemented strategies to streamline patient care processes and enhance overall service qua...

Apr. 2022 -
Jun. 2023

PodimetricsManager, Patient Support