Years of experience: 9

TableauScrumKanbanPythonBPMNSales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lauren's Career Path
Business Systems Analyst -Core Business ConsultantMay. 2022 -
Present
DeloitteBusiness Systems Analyst -Core Business Consultant
Arlington, Virginia, United States● Spearheaded an API integration for a child welfare system that automated payment calculations, ensured secure data exchange, and streamlined payment adjustments based on care level and child-specific needs. ● Led a ServiceNow enhancement project for FEMA, integrating a virtual agent chatbot to streamline their enterprise help desk system. This resulted in 40% decrease in ticket resolution t...
Program Analyst IIIDec. 2019 -
May. 2022
LeidosProgram Analyst III
Washington D.C. Metro Area● Analyzed requirements, procedures, and problems to automate or improve the existing e-learning management system SAP Learning Hub. This resulted in 25% increase in automated solutions that ensured the effectiveness of the tool and aligned with client-specific operational needs and goals. ● Created a dashboard and analysis tools in Excel to analyze remote workforce productivity and attendanc...
Workplace Operations SpecialistMar. 2016 -
Dec. 2019
AccentureWorkplace Operations Specialist
Reston, VA● Drafted detailed documentation, analyzing data, and supporting strategies to meet diverse client requirements; facilitated the successful execution of complex projects, reinforcing client confidence and satisfaction. ● Conducted UAT utilizing HP Application Lifecycle Management. to track, analyze, and summarized operational processes, providing insights for continuous improvement. ● Facilit...