Years of experience: 9

MBAExecutive CoachITOffice AdministratorHRAdvisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Khelsy's Career Path
Sr. Program Manager, Product Strategy and OperationsApr. 2022 -
Sep. 2024
VisaSr. Program Manager, Product Strategy and Operations
šŸ”¹ Saved 200+ hours per month and an estimated $115,000 in cost avoidance over 2 years by spearheading the development and implementation of the first OKR framework for our org. šŸ”¹ Orchestrated the migration of a multi-terabyte dataset into a unified CRM as part of a multi-year global program aimed at resolving siloed data issues and enhancing CX for over 1M+ users. This initiative drove $10M...
Staff Operations ManagerJul. 2019 -
Aug. 2021
Gorilla LogicStaff Operations Manager
šŸ”¹ Collaborated with the Sales team to customize Salesforce integrations with the tech stack and align the platform with the client journey, resulting in a $1.2M increase in annual revenue within 1 year from pipeline improvements, enhanced data accuracy, and more effective lead conversions. šŸ”¹ Reduced project lifecycle times by an average of 3 weeks through the establishment of a resource ben...
Director, Strategy and OperationsJun. 2018 -
Jul. 2021
Collective for Psychological WellnessDirector, Strategy and Operations
šŸ”¹ Automated client intake and onboarding (scheduling/digital paperwork) drove 15% more new client onboarding within 6 months, reducing onboarding time by 2 weeks and freeing 10 admin hours/week for client care, resolving a manual process bottleneck. šŸ”¹ Improved first-year client retention by 7 percentage points, from 85% to 92%, directly impacting client lifetime value, by implementing conti...

Khelsy's Posts

  • How I can help you

    I guide you to success with tailored strategies, from startups to enterprises. My competitive edge: expert strategic planning, data solutions proficiency, agile methodologies, and current state assessments for growth.

  • People I am looking for

    Seeking collaborations with diverse businesses. My expertise spans all industries and can benefit any business size or model.

  • Experience & Cases

    Achievements: - Unified CRM migration boosting CX for 1M+ users, $10M revenue increase. - Created workforce planning tool, reducing hiring time by 40%. - Customized Salesforce, $1.2M revenue boost. Clients: Resolutions, Collective for Psychological Wellness, About Face Skincare, Two Rivers Trust.

  • How to contact

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