Years of experience: 12

Chat SupportLive ChatCustomer ServiceCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Josef's Career Path
Insurance AgentJan. 2025 -
Present
PrimericaInsurance Agent
Sales SpecialistAug. 2024 -
Present
AppleSales Specialist
Customer Experience RepresentativeMar. 2024 -
May. 2024
GOAT GroupCustomer Experience Representative
Los Angeles, California, United States- Resolved customer service issues by adhering to policies and procedures. - Provide a white glove service to customer with a positive attitude using Zendesk to communicate. - Escalate and troubleshoot technical issues related to the application GOAT and alias. - Worked closely with the Operations Team, Support Teams and Leads to provide resolutions to customer issues.

Josef's Posts

  • How I can help you

    I have 10+ years of customer service experience within the retail and e-commerce space. I’ve gained solid customer service skills to be successful in my role. I currently do little side gigs here and there but I can say the by doing this, I gain new skills everytime

  • People I am looking for

    - small business - startup - new/existing companies that need support I am eager to acquire a new skill and establish a robust foundation with a company that strikes a balance between flexibility and growth opportunities.

  • Experience & Cases

    - 10+ years in customer service - familiar with startup and established business I am the ideal candidate for the CS role due to my interpersonal nature and positive attitude. I consistently deliver exceptional performance and thr independent and collaborative work environments.

  • How to contact

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  • How I can help you

    Worked with top retail and e-commerce brands like FIGS and SHIFT. 10 years of experience, eager to learn, team-oriented, results-driven.

  • People I am looking for

    - Open to all industries - Value diverse opportunities - Seek new challenges

  • Experience & Cases

    - Surpassed sales goals by 9k+ with Insomniac - Enhanced client relationships by offering additional products - Collaborative team player focused on achieving company goals.

  • How to contact

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