GEICOInternet Service Representative IV Macon, Georgia Areaโข Utilized CRM and CXM platforms such as Salesforce and Sprinklr to assist customers with their auto policies. โข Identified, researched, and resolved billing variances to maintain system accuracy. โข Solved over 100 technical issues per month for the GPS Vehicle Tracking app, DriveEasy, leading to a 95% quality rating.
โข Achieved effective results in over 70 cases per day.