Years of experience: 33

Customer ServiceConsultingCustomer Success ManagerData EntryEngagement Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
John's Career Path
Independent ContractorNov. 2024 -
Present
Emergent Connext, Inc.Independent Contractor
RemoteDeliver simultaneous IoT network and customer deployment projects nationwide for an ag-tech startup. Develop and implement end-to-end operational processes for delivery, order entry and fulfillment. Act as a strategic advisor to executive leadership on program execution and scaling.
Director, Utility OperationsJan. 2024 -
Sep. 2024
TEOCODirector, Utility Operations
Led a global team responsible for managing operational activities with domestic utility vendors on behalf of Invoice Automation clients.
Director, Managed OutcomesMar. 2023 -
Aug. 2023
Asignet Technology DNADirector, Managed Outcomes
Centreville, Virginia, United StatesNTT Ltd. CLM business acquired by Asignet in March 2023 Led a globally dispersed, high functioning team charged with the delivery of outsourced services in the Customer Lifecycle Management domain. Skills: Business Operations · Cross-functional Team Leadership · Business Process Improvement

John's Posts

  • How I can help you

    I specialize in project management and solving business problems by leveraging my deep understanding of business operations and technology. My unique skill set allows me to maintain a strategic overview while focusing on intricate details.

  • People I am looking for

    I seek partnerships with diverse businesses to address their critical challenges. My approach is collaborative, aiming to drive meaningful results through tailored strategies and solutions.

  • Experience & Cases

    Achievements: - Boosted productivity via process automation. - Lowered churn with predictive modeling. - Uncovered $18MM cost savings. Clients: - Major insurance and telecom firms. - Federal and State agencies.

  • How to contact

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