Ibrahim Metwally - Freelance consultant,

Years of experience: 37

Founder✔️ IT🧨 ConsultingSystem AnalystProject ManagerTech Support

Trusted by top professionals

Sameh EL Deeb
Server Sales Manager @Dell Technology
Verified
Hardworking problem solver
Jeroen Verbeek
Manager @Province of Zeeland
Verified
I had the pleasure of working with Ibrahim from 2016 to 2022. Facing challenges with customer escalations, Ibrahim worked closely with R&D to identify the root of the problem, which led to a 20% decre...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Ibrahim's Career Path

Jan. 2023 -
Nov. 2023

PaxeraHealthCustomer Success Director - Zone 3 (Independent consultant)

Dubai, United Arab EmiratesAs a Customer Success Director, I took the initiative to strategically highlight customer success stories and testimonials, significantly elevating the company's reputation. Collaborating closely with cross-functional teams in product development, sales, and support, I orchestrated a unified approach that consistently delivered exceptional value to our customers. Key Accomplishments: ☛ Guided...

Apr. 2021 -
Present

I.D. Metwally ConsultancyBusiness Owner

Dubai Internet City, SD1-481, Bldg 16, Dubai, United Arab EmiratesI am presently at the forefront, driving the development and execution of highly impactful KPI and metric frameworks. My role is pivotal in propelling operational efficiency to unprecedented levels. Additionally, I am trailblazing mentoring programmes to not only enhance team competencies but also establish a culture of continuous improvement and skill development that sets new standards. Key...

Oct. 2018 -
Mar. 2021

PhilipsProgram Manager - International Operations

Dubai, United Arab EmiratesDuring this tenure, I propelled operational excellence in EDI International markets by revolutionising the customer service experience through collaborative leadership. I actively addressed intricate technical challenges and business issues, streamlining operations and elevating overall customer satisfaction. Spearheading transformative process improvements, I introduced cutting-edge monitori...