Years of experience: 25

ITC-level ExecutiveEngineerConsulting✔️ ITBusiness Owner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Horacio Javier's Career Path
Operations PartnerMar. 2024 -
Present
AmdocsOperations Partner
Región Metropolitana de Santiago, ChileAs an Operations Partner, I serve as the single point of accountability for the delivery of operational services across multiple accounts, ensuring alignment with KPIs, SLAs, budgets, customer satisfaction, and all contractual requirements. I specialize in optimizing service performance, driving continuous improvement, and fostering long-term customer relationships through proactive solutions...
Service Delivery ManagerJan. 2020 -
Apr. 2024
AmdocsService Delivery Manager
Santiago, Región Metropolitana de Santiago, ChileService Delivery Manager @Amdocs for Telefonica Transformation program for Wireless and Wireline LOBs BSS/OSS - CRM, OM, Activation, Billing, Collections and Rating - Production Support and Maintenance
Software Development & Support ManagerJul. 2017 -
Jan. 2020
AmdocsSoftware Development & Support Manager
ArgentinaLead a cross application team through the AM service practice, focused in production high availability • Responsible for providing best-in-class technical support to a global customer base • Define corrective actions to secure KPI levels according to SLAs • Act as technical leader and trusted advisor in front of our customer (B & C levels) • Bridge communication between customer and organizat...