Región Metropolitana de Santiago, ChileAs an Operations Partner, I serve as the single point of accountability for the delivery of operational services across multiple accounts, ensuring alignment with KPIs, SLAs, budgets, customer satisfaction, and all contractual requirements. I specialize in optimizing service performance, driving continuous improvement, and fostering long-term customer relationships through proactive solutions...
Santiago, Región Metropolitana de Santiago, ChileService Delivery Manager @Amdocs for Telefonica Transformation program for Wireless and Wireline LOBs BSS/OSS - CRM, OM, Activation, Billing, Collections and Rating - Production Support and Maintenance
ArgentinaLead a cross application team through the AM service practice, focused in production high availability
• Responsible for providing best-in-class technical support to a global customer base
• Define corrective actions to secure KPI levels according to SLAs
• Act as technical leader and trusted advisor in front of our customer (B & C levels)
• Bridge communication between customer and organizat...