Years of experience: 26

Document ProcessorMarketingITCommunications ManagerProject ManagerCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
George's Career Path
Vice President; Manager | Incident & Change Management | Control Monitoring & MitigationNov. 2018 -
Present
Bank of AmericaVice President; Manager | Incident & Change Management | Control Monitoring & Mitigation
Greater Los Angeles AreaServing as the team lead for ICM, whose primary responsibility is to engage in any event that may have operational impact to the Bank’s consumer contact centers. Adept at managing multiple events across the environment, while leading a virtual team across the US & India. Deep understanding of the overall enterprise and associated risks. Regularly communicate with senior leaders, serving as th...
Assistant Vice President | Business Continuity ConsultantMar. 2010 -
Oct. 2018
Bank of AmericaAssistant Vice President | Business Continuity Consultant
Greater Los Angeles AreaIncident and change management. Responsible for 24X7 Incident, Change, Business Continuity and operational risk management for a footprint of approximately 19,000 Bank of America associates within 40+ sites for Customer Service and other supported businesses. Provide consulting to business partners and drive technology teams for fast, effective recovery of technical down times within contact ...
Officer; Senior Operations Analyst | Workforce ManagementMay. 2003 -
Mar. 2010
Bank of AmericaOfficer; Senior Operations Analyst | Workforce Management
Coordinate and implement the counter-measure activities within contact centers (and across multiple lines of businesses). Provide consultation and recommendations to leadership on performance improvement opportunities. Organize and maintain appropriate databases and coordinate and review incoming inquiries. Worked directly with the modifying/creating of SharePoint forms. Used systems like IEX...

George's Posts

  • How I can help you

    My competencies in business continuity and operational risk management are demonstrated through robust communication channels and strong influencing skills. We've achieved significant milestones by integrating Agile methodologies and advanced project management skills.

  • Experience & Cases

    10+ years leading Bank of America’s incident and change management team. With a background in Business Continuity in financial sector, contact center operations expert.

  • How to contact

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