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Years of experience: 38
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Doug's Career Path
Aug. 2023 -Present
BridgepointeCXVice President Delivery Assurance
RemoteHired to elevate professional service delivery within the customer experience division of a rapidly growing, $200M technology licensing, products, and consulting service organization. Oversaw delivery of 500 projects per year as executive owner of engagements with Fortune 500 companies in financial services, retail, and online service industries.
Aug. 2021 -Aug. 2023
PPT Solutions, LLCVice President, Advanced Solutions Group
Colorado, United StatesConnecting with today’s consumer is more complex than ever. Delivering a great customer experience requires a trusted partner that is as passionate about your success as you are and works by your side to achieve it. As a partner to many of the world’s leading brands, we understand the importance of collaboration, challenging the status quo and continually re-thinking your workforce management...
Oct. 2020 -Aug. 2021
B3 Group, Inc.Pega Practice Director | Veteran Affair's Pega Center of Excellence Lead
Herndon, VABrought on to direct development and launch of U.S. Department of Veteran Affairs’ Pega center of excellence within the digital transformation center to support 24K Pega platform users serving 600K staff and 6M+ veterans. Served on steering committee and drove improved governance for multiyear $17M initiative.
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