Charlotte, NC · Hybrid- Established full end-to-end UX Design process for all departments within the organization.
- Lead User Research efforts including Stakeholder Interviews, User Interviews, Contextual Inquiries, Usability Testing, A/B Testing, Journey Mapping Workshops, & Proto-Persona Development
- Lead full User Experience process for new product development & enhancements.
- Spearheaded the design of the B...
Remote• Designed critical web pages on mobile and web platforms to improve the user experience for USAA’s 13+ million members.
• Conducted competitive analysis, heuristic evaluations, and user interviews to discover multiple product opportunities.
• Developed multiple prototypes & design system components that allowed efficient sharing of resources with other designers.
• Spearheaded redesign conce...
Denver, Colorado, United States•Collaborated with software development and user experience design teams to test & validate development releases meet user and stakeholder requirements. •Conduct bi-monthly all-hands meetings with development and design teams to demo feature builds completed throughout the 2-week sprint. •Audited development builds, technical issues, and errors in collaboration with design and development tea...