Years of experience: 6+

Business AnalystEntertainmentConsultingITCustomer Success ManagerJournalist

Trust Score

Highly reliable; strong professional involvement.

70%
Charles's Career Path
Client Partner, Comcast / NBCUFeb. 2020 -
Present
TavantClient Partner, Comcast / NBCU
Consulting Partner, Customer Experience (FoRTE)Jan. 2018 -
Feb. 2020
Tata Consultancy ServicesConsulting Partner, Customer Experience (FoRTE)
Manage business development and delivery of services to new and existing clients seeking to transform front office and customer experience processes. Lead onsite-offshore teams in analyzing CX journeys, identifying needed capability and creating roadmaps for implementation. Responsible for more than $12 million in annual revenues.
Consulting Partner, Media and Information ServicesJul. 2013 -
Jan. 2018
Tata Consultancy ServicesConsulting Partner, Media and Information Services
Responsible for delivering strategic and management consulting services to leading publishing and information services companies.

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