Years of experience: 21

United StatesChief Customer Officer (CCO)Chat SupportLive ChatCustomer Retention SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cathy's Career Path
Revenue Management ManagerApr. 2022 -
Apr. 2024
Utz SnacksRevenue Management Manager
Create Root Cause Analysis evaluations for brands, products, retailers while performing research on TPR, displays, service-level execution, pricing, competition, price elasticity, and price gap/share correlation analysis.
Director - Sales Forecasting, Planning, CommunicationsMar. 2011 -
Apr. 2022
Truco EnterprisesDirector - Sales Forecasting, Planning, Communications
Carrollton, TX • Execute cross-functional teams by leading S&OP meetings, collaborating with senior leadership on sales while streamlining forecast processes and reporting. • Execute alignment of Sales, Marketing, and Operations to ensure milestones are met for new product launches. • Orchestrate and maintain forecast models for accurate Supply Chain Production Plans across Supply Chain Network. • Manage t...
Account ManagerMar. 2008 -
Jan. 2009
KnowledgeBase MarketingAccount Manager
Dallas, TX• Provided leadership and Project Management to internal teams within a matrix organization in Database Management Solutions. • Maintained regular communications with KBM Executive Team, creating/presenting hard-hitting sales proposals and pipeline/project updates. • Liaised with the KBM team, framing and presenting new sales strategies. • Personally cultivated and sustained solid relationshi...