Years of experience: 24

C-level ExecutiveCustomer Success ManagerContent CreationCOOContent ManagerBlogger

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Bernadette's Career Path
Consultant and Trainer Sep. 2018 -
Present
BusinessChange.huConsultant and Trainer
Budapest, HungaryMy mission is to make SMEs more profitable throughout optimization and developing people.
Head of Customer Service and OperationsAug. 2017 -
Sep. 2018
Profession.huHead of Customer Service and Operations
Budapest, HungaryPart of the management team, I am responsible for planning and executing strategy. As head of, my primary focus is on meeting company’s SLAs, high quality customer service throughout all channels, supporting B2B, B2C and internal customers. Key responsibilities: • supporting and managing advertisement editing, contact centre and back office teams, led by team leaders • office management and i...
Director of Customer Services and StudiesJul. 2015 -
Aug. 2017
Budapest Metropolitan UniversityDirector of Customer Services and Studies
Budapest, HungaryAs a private University, the Customer is put into focus. Directorate of Studies transformed into a customer focused unit - with high performing Customer Service team. Achievements: Organizational development, with establishing front office, and back office teams. NPS introduced and continuously being measured on all channels - 50 percent increase in 10 months. Team and individual performance ...

Bernadette's Posts

  • About

    Key Skills & Achievements: - 15 years in business - 5 years as university lecturer - Expertise in small and medium-sized enterprises - Specialized in content and copywriting services

  • Cases & Experiences

    Diverse Industry Experience: - Dance school content - Beauty treatment articles - Laboratory diagnostics materials - Pet food branding - Consulting services strategies

  • Work Order

    Our Services Include: - Crafting engaging content - Professional copywriting - Designing newsletters - Developing website content - LinkedIn and Facebook postings - Creating impactful sales materials

  • How to contact

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