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Years of experience: 9
GamedevProducerEntertainmentITProject Manager
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Exceptionally trusted; proven professional excellence.
Benny's Career Path
Mar. 2022 -Apr. 2024
Relic EntertainmentProducer
• Led the UX/UI and Metagame cross-functional teams to design and implement in-game and back end features
• Developed business plans and product roadmaps
• Developed live dashboards and used live data to inform product decisions, and internal dashboards to improve team performance and allow visibility into the team’s progress on new features.
• Trailblazed new processes for SEGA’s first Live ...
Aug. 2021 -Jan. 2022
TrilogyVP of Customer Support
• Led a team of over 100 managers and individual contributors.
• Developed and implemented business plans to support newly acquired products with our central customer support team.
• Improved SLA adherence by 20% across a portfolio of 95 products by improving Customer Support training, tools, and processes.
• Performed data analysis and developed dashboards to inform strategic decisions.
• De...
Mar. 2018 -Jul. 2021
Elastic PathSenior Manager, Global Support
Vancouver, Canada Area• Led a global, cross-functional team of Developers, Product Support Engineers, and Community Managers.
• Implemented new tools to improve productivity and customer satisfaction while reducing costs by 60%.
• Drove Customer Support and Community strategy to exceed customer expectations and maintained 97%+ Customer Satisfaction rating each year.
• Led cross-functional projects to develop new p...