Years of experience: 22

Call CenterCustomer Support RepresentativeAppointment SetterCustomer ServiceData EntryCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ayanna's Career Path
DEI Engagement SrOct. 2022 -
Present
Freddie MacDEI Engagement Sr
McLean, Virginia, United States• Plan, manage, and execute over 50 community outreach events annually, resulting in increased volunteer hours by over 15%. • Collaborate and maintain relationships with community partners and stakeholders to enhance support for events and organizational mission. • Supervise and manage volunteer logistics, ensuring smooth execution of events. • Develop event concepts, budgets, timelines, and ...
Settlement Operations SrJan. 2016 -
Nov. 2022
Freddie MacSettlement Operations Sr
Virginia, United States• Managed all aspects of premium payment process and credit-risk related workflow, processing over $30M in payments monthly. • Developed and maintained comprehensive policies and procedures to ensure adherence to FHFA guidelines. • Provided timely and accurate performance metrics and capacity models for key stakeholders. • Served as contributing subject-matter expert on a project team respons...
Cash ManagerJul. 2013 -
Jan. 2016
Freddie MacCash Manager
• Analyzed, planned, and controlled transactions for Multifamily Cash Desk, ensuring accuracy and timeliness. • Prepared monthly reports for management and facilitated successful audits. • Interacted with internal and external customers to address inquiries and resolve issues.

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