Years of experience: 22
Sales & BizDevProject ManagerScrumITTech SupportProduct Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Anderson's Career Path
Mar. 2024 -Jul. 2024
TraiveProduct Operations Manager
São paulo, Brazil- Collect data and transform it into insights to support the product team in defining, prioritizing, and launching new features, always focusing on customer needs and aligning with the company's strategy. - Use tools such as Hotjar, Databricks, Datadog, Power BI, Swagger, and Appsmith to collect data, analyze metrics, and optimize workflows, ensuring greater efficiency and agility. - Work in ...
Jul. 2022 -Mar. 2024
TraiveSenior Customer Success Manager - CSM
São Paulo, Brasil- Manage the entire life cycle of enterprise customers that are manufacturers and large distribution networks of agricultural inputs such as Syngenta and FMC using the SaaS platform for credit risk analysis powered by artificial intelligence, delivering excellent activation, NPS, CSAT, and churn mitigation rates. - Strategic onboarding, understanding needs, and leading the project to success,...
Mar. 2021 -Aug. 2021
Compagno DigitalRemote consulting in customer service and process improvement.
São Paulo, Brazil- Conduct in-depth analysis of customer service processes, identifying bottlenecks and proposing solutions to improve efficiency and service quality, increasing customer satisfaction levels with after-sales service by 50% and boosting contract renewals by 35%. - Develop and implement strategies to improve the customer experience at all stages of the journey, from first contact to after-sales....