About myself

With 25 years in customer service and Technical Support Engineering experience, I excel in cross-functional technical leadership and customer retention. My empathetic adaptability and high potential drive quick, priority-focused results and resolutions.

Job Description

I aim to leverage my diverse skills and interests to support departments and individuals, promoting success and career advancement. My passionate approach aligns with company goals for growth and retention, ensuring mutual development and achievement.

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How I can help you

• Identify root causes and implement solutions • Write technical articles for software needs • Develop features from customer use cases • De-escalate effectively to enhance products • Train pre-sales teams and support cross-functional efforts • Lead and retain staff with 'no fault learning' • Handle managerial tasks during absences

People I am looking for

• Tech startups & nonprofits • Live entertainment sectors • Industries that spark curiosity • Opportunities to learn new skills • Roles that help others

Experience & Cases

• Expert in technical forensics and compliance • Prevented $10M fine for East Coast energy firm • Led mental health initiatives, boosting productivity and retention • Managed Oregon Country Fair box office for 23 years • Oversaw ticket services for Safeway, QFC, and Portland5

How to contact