Years of experience: 36

Customer Retention SpecialistComplaint Resolution SpecialistCustomer ServiceHelp Desk SupportChat SupportLive Chat

Trusted by top professionals

  • SG
    Sheatiel Gooden
    Specialist @Apple Inc.
    Verified
    Amazing! A ray of sunshine and one who truly cares about his work.

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Anthony's Career Path
Business Expert ExperienceNov. 2020 -
Jun. 2021
AppleBusiness Expert Experience
Atlanta, Georgia, United StatesI provided remote support to the Business Team by managing leads and following up on accounts. I engaged Noth new and existing customers over the phone, effectively showcasing Apple's solutions. By leveraging my in-depth knowledge of business technology. I connected professionals and entrepreneurs with the right tools to successfully implement Apple solutions. Key Achievements: - Excelled in ...
Sales Chat Tier 1 Retail Customer CareMar. 2020 -
Nov. 2020
AppleSales Chat Tier 1 Retail Customer Care
Atlanta, Georgia, United StatesI boosted customer engagement and sales by actively listening and using empathetic communication, which helped me achieve a Quarter Net Promoter Score of 92. I consistently exceeded both sales targets and customer service benchmarks, offering tailored solutions that strengthened brand loyalty and satisfaction. Key Achievements: - Maintained top performer status for nine consecutive months, ex...
ExpertAug. 2019 -
Present
AppleExpert
Atlanta, Georgia, United StatesI excelled in delivering customer-centric solutions and applying my extensive product knowledge in retail. I built strong relationships with customers, guided them through complex issues, and set a high standard for service. Supporting business clients remotely with tailored Apple solutions, I contributed to a high Net Promoter Score by delivering exceptional service and solving problems effe...

Anthony's Posts

  • About myself

    Proficient in customer assistance, I have over a decade of experience excelling in both sales and support roles, consistently achieving top performance metrics and enhancing customer satisfaction.

  • Job Description

    Seeking a part-time, remote customer service role that offers health benefits, enabling me to leverage my support skills while ensuring work-life balance and contributing effectively to your team.

  • How to contact

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