Years of experience: 38
Founder✔️ IT🧨 ConsultingSystem AnalystProject ManagerTech Support
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Exceptionally trusted; proven professional excellence.
Ibrahim's Career Path
Jan. 2023 -Nov. 2023
PaxeraHealthCustomer Success Director - Zone 3 (Independent consultant)
Dubai, United Arab EmiratesAs a Customer Success Director, I took the initiative to strategically highlight customer success stories and testimonials, significantly elevating the company's reputation. Collaborating closely with cross-functional teams in product development, sales, and support, I orchestrated a unified approach that consistently delivered exceptional value to our customers. Key Accomplishments:
☛ Guided...
Apr. 2021 -Present
I.D. Metwally ConsultancyBusiness Owner
Dubai Internet City, SD1-481, Bldg 16, Dubai, United Arab EmiratesI am presently at the forefront, driving the development and execution of highly impactful KPI and metric frameworks. My role is pivotal in propelling operational efficiency to unprecedented levels. Additionally, I am trailblazing mentoring programmes to not only enhance team competencies but also establish a culture of continuous improvement and skill development that sets new standards. Key...
Oct. 2018 -Mar. 2021
PhilipsProgram Manager - International Operations
Dubai, United Arab EmiratesDuring this tenure, I propelled operational excellence in EDI International markets by revolutionising the customer service experience through collaborative leadership. I actively addressed intricate technical challenges and business issues, streamlining operations and elevating overall customer satisfaction. Spearheading transformative process improvements, I introduced cutting-edge monitori...