Years of experience: 19
Technology🔥 Startup FounderHR Generalist🗿 HRAssociate🧮 Education
Trust Score
Exceptionally trusted; proven professional excellence.
Ruth's Career Path
Apr. 2021 -Mar. 2023
Moody's AnalyticsSr Director - Product Operations
New York, United States• Managed a team of thirteen, including directors and team leaders, ensuring efficient operational support for web-based credit research and analytical products.
• Collaborated with cross-functional teams to resolve customer issues, enhance site functionality, and facilitate product releases.
• Standardized incident management, reducing ticket resolution time by 30% through effective use of c...
Apr. 2019 -Apr. 2021
Moody's AnalyticsDirector - Product Operations
New York, New York• Led a team of two direct reports to provide efficient operational support for web-based credit research and analytical products.
• Worked collaboratively with cross-functional teams to address customer issues, improve site functionality, and facilitate monthly/quarterly product releases.
• Implemented standardized incident management processes, resulting in a 30% reduction in ticket resolut...
Jun. 2014 -Apr. 2019
Moody's AnalyticsAssociate Director - Sr. Product Operations
Greater New York City Area• Provided technical support for Moody's web-based credit research, data, and analytical applications, ensuring continuous functionality both on the moodys.com platform and for the user base.
• Collaborated with internal teams, SMEs, and stakeholders to identify product requirements and prioritize feature development while working closely with build teams to ensure that products were develope...