Years of experience: 21

MexicoTech Support✔️ ITSolution Integrator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Antonio's Career Path
Client Delivery ExecutiveSep. 2021 -
Present
UnisysClient Delivery Executive
Monterrey, Nuevo León, MexicoManaging customer relationship and IT service delivery for Heineken Mexico (internationally renowned brewing company). Key responsibilities include: • Assured delivery of contracted services such as Service Desk, Service Management Ops, Workplace, IT Security, Field Services, Network Management and Vendor Management • Assured SLA’s compliance and adherence to ITIL based process framework • Dr...
Regional Governance, Service Integration and Vendor Manager Americas at The HEINEKEN CompanyAug. 2018 -
Aug. 2021
The HEINEKEN CompanyRegional Governance, Service Integration and Vendor Manager Americas at The HEINEKEN Company
Monterrey, Nuevo León, MexicoMember of the regional office IT Management team. Performing contract management and assuring service delivery of regional suppliers for IT Infrastructure and Application Management support for 11 Heineken companies within the Americas (Internationally renowned brewing company ). Key responsibilities and results include: • Led transition of ITSM Operations between regional suppliers for all c...
Service Delivery Manager (for Alliance Data Systems)Jun. 2016 -
Aug. 2018
AtosService Delivery Manager (for Alliance Data Systems)
Dallas/Fort Worth AreaManaging on site customer relationship and IT service delivery for Alliance Data Systems (Publicly traded provider of loyalty and marketing solutions, such as private label credit cards, coalition loyalty programs, and direct marketing services and other services). Atos is a key player in the industry of IT Services, currently the Olympics Games’ technology provider. Atos brings services and ...