Years of experience: 22
United States💸 Marketing👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerCommunity Manager
Trust Score
Highly reliable; strong professional involvement.
Allison's Career Path
Mar. 2023 -Jun. 2024
ShutterstockVice President, Global Customer Success
New York, New York, United StatesExecutive role building the world's best customer success organization by putting the customer at the center of the business. Lead a team of 10 senior leaders with a 150 individual contributor organization. Transformed the operation through the development of an efficient organizational design centered around four core functions: Success, Support, Experience, and Operations. Drove 2M annual c...
Dec. 2021 -Mar. 2023
ShutterstockHead of Global Customer Success
Indianapolis, Indiana, United StatesCustomer Success Executive responsible for strategy, execution, evolution, and results of the post-sales experience. Owner of the global, Enterprise customer journey, including onboarding, adoption, value realization, retention, and expansion. Serving a 60-person client success organization across the globe with 110M annual revenue contribution with double-digit YoY growth and 115% net retent...
Aug. 2021 -Dec. 2021
ShutterstockSenior Director, Enterprise Strategic Programs
Indiana, United StatesSenior leader responsible for building and delivering programs that transform customer satisfaction, customer experience, and customer success while driving long-term value-added growth. Serve as early advisor in the development of customer-centric practices that enable 90%+ dollar retention and improve NPS by 10%. Co-led the development of offshore solutions to serve global customers, in tim...