Years of experience: 21
Canada✔️ IT💼 C-level Executive🧨 ConsultingProject ManagerBusiness Analyst
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Dwayne's Career Path
Mar. 2022 -Oct. 2023
ManulifeAVP, Technology Business Management & Strategy, Group Functions Technology
As the head of the Group Functions Technology Project Management Office at Manulife Financial, led a team of over 80 full-time and contingent staff, maintaining discipline in delivery execution while focused on agility and continuously improving cost effectiveness for 7 business functions within Manulife, which include: Corporate Finance & Treasury, Actuarial & Reinsurance, HR, Global Risk, L...
Mar. 2016 -Mar. 2022
ManulifeDirector, Systems & Platform Governance, GWAM Technology
Toronto, Canada AreaAs the Director of System & Platform Services Governance at Manulife Financial, I managed a team of Transition Managers, Operations Analysts, and Co-op students, including offshore resources in the Philippines. My team was responsible for Integration Consultation, Transition/Decommission Management, and Process Governance related to application support for the Investment Division. I led the t...
Mar. 2014 -Jan. 2016
ManulifeManager, Process Design
Toronto, Ontario, CanadaAs the Manager of Process Design at Manulife Financial, I defined new service offerings for the Global Solutions Delivery group within the Investments organization that focused on continuous service improvement surrounding ITIL core processes. Process Design Lead, within the Service Innovation and Governance team, for the Change Management and Service Portfolio Management processes within the...