Years of experience: 15

✔️ ITGraphic DesignerCommunication Designer🐦 DesignBrand DesignerProduct Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sofia's Career Path
Service Delivery Ops Senior Team LeadApr. 2022 -
Present
AccentureService Delivery Ops Senior Team Lead
Dublin, County Dublin, Ireland · Hybrid• Lead a team of Team Leads (who manage 20 people each) in a fast pace environment with multiple priorities and constant change • Monitor delivery of a project, working with the Service Delivery Lead and Associate Director to determine the project plan, timeframe, and estimates • Manage workload among Team Leads to ensure even distribution of responsibilities • Coach and mentor employees by e...
Service Delivery Ops Team LeadMay. 2021 -
Apr. 2022
AccentureService Delivery Ops Team Lead
Dublin, County Dublin, Ireland• Manage a team of 20 people in a ramping project • Build on the strengths of each team member • Deliver training for new Team Leads • Produce weekly and monthly reports • Build the structure for the project • Engage senior team members • Creation of Awards and Recognition Program • Ensure the team’s productivity and quality are met • Create action plans for performance improvement
Senior Agent Associate, Content CreationAug. 2019 -
May. 2021
AccentureSenior Agent Associate, Content Creation
County Dublin, Ireland• Manage and oversee the day-to-day operation and workflow of the team in an organised and efficient manner • Support the development, manage, coach and build on the strengths of team members to ensure operational excellence • Create a learning environment to ensure transfer of knowledge and insight • Manage QA work with team members • Act as a point of referral for complex and escalated quer...