Dublin, County Dublin, Ireland · Hybrid• Lead a team of Team Leads (who manage 20 people each) in a fast pace environment with multiple priorities and constant change
• Monitor delivery of a project, working with the Service Delivery Lead and Associate Director to determine the project plan, timeframe, and estimates
• Manage workload among Team Leads to ensure even distribution of responsibilities
• Coach and mentor employees by e...
Dublin, County Dublin, Ireland• Manage a team of 20 people in a ramping project
• Build on the strengths of each team member
• Deliver training for new Team Leads
• Produce weekly and monthly reports
• Build the structure for the project
• Engage senior team members
• Creation of Awards and Recognition Program
• Ensure the team’s productivity and quality are met
• Create action plans for performance improvement
County Dublin, Ireland• Manage and oversee the day-to-day operation and workflow of the team in an organised and efficient manner
• Support the development, manage, coach and build on the strengths of team members to ensure operational excellence
• Create a learning environment to ensure transfer of knowledge and insight • Manage QA work with team members
• Act as a point of referral for complex and escalated quer...