Luis Arturo's Posts
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Years of experience: 10
Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeCall Center SupervisorCall Center Trainer
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Luis Arturo's Career Path
Jul. 2024 -Present
Placer.aiDelivery Analyst
• Create and deliver high-quality, customized data reports aligned with customer needs.
• Dive deep into large datasets to ensure accuracy, consistency, and meaningful insights.
• Utilize GIS systems to validate and maintain geo-data accuracy.
• Collaborate with cross-functional teams, including Product, Sales, R&D.
• Juggle multiple projects, hit deadlines, and never compromise on quality.
Mar. 2021 -Jul. 2024
Alliance Virtual OfficesClient Success Specialist
Monterrey, Nuevo León, México• Analyzed customer operations to identify growth opportunities, increasing client retention by 20%.
• Cultivated robust customer relationships, boosting satisfaction scores by 15%.
• Partnered with cross-functional teams to champion customer needs, elevating service delivery quality by 10%.
• Generated innovative ideas for new features and campaigns tailored to specific customer requirements...
Jul. 2020 -Feb. 2021
Tech MahindraInbound Customer Service Representative
México City• Provided expert-level support to customer service agents, achieving a 98% resolution rate for complex issues.
• Designed and implemented training programs, enhancing agent performance and customer satisfaction by 30%.
• Implemented process improvements, increasing operational efficiency by 25%.