Years of experience: 27
PartnerIntellectual Property ExpertBusiness Owner⚖️ Legal🧨 ConsultingLawyer
Trust Score
Highly reliable; strong professional involvement.
Luis's Career Path
Sep. 2021 -Present
Sierra Public Safety Group (SPSG)Help Desk Supervisor
Chicago, Illinois, United States• Hires Help Desk Technicians
• Train New Employees
• Organizes and Oversees Schedules and Work assigned
• Conducts Evaluations
• Monitors and Review Calls
• Collects Data, Prepares Reports and Documentation
• Update/Modify Current Training Content
• Identifies Opportunities to Improve Customer Service Procedures
• Handled Disciplinary in Accordance to Policy
Mar. 2014 -Sep. 2021
Healthcare Alternative Systems, Inc.IT Support Specialist
Greater Chicago Area• Provide technical support (English -Spanish)
• Manage Office 365 cloud accounts and Local Active Directory
• Responsible for all hardware and software, corporate connectivity, security, and problem resolution
• Build, deploy and provide technical support
• Install/Fix wiring and system layout.
• Support all corporate wireless assets and surveillance cameras
• Troubleshoot and rectify VoIP s...
Jul. 2010 -Mar. 2014
City of ChicagoTechnical Support Specialist
Office of Emergency and Management Center/ 911• Provided desktop support to Police Departments, Fire Houses, and Rescue Emergency teams pertaining to security cameras, desktops, technical equipment and server outages and Beta-testing site of Homeland Security Network
• Monitored Network Infrastructure, Building Facilities, Telephone Systems and Components, Chicago Police Department Mainframe Applications, Computer Aided Dispatch Applicat...