Years of experience: 4

It support help deskāœ”ļø ITBusiness OwneršŸ—æ HRSingeršŸŽ„ Entertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alpha's Career Path
Customer Service RepresentativeFeb. 2022 -
Present
Retail Business ServicesCustomer Service Representative
Landover, Maryland, United StatesProviding comprehensive support to the entire customer ecosystem via email, phone, and live chat, handling 100+ inquiries daily, providing general assistance, troubleshooting account issues, and meeting 100% of SLAs. Assisting clients in navigating website and application issues, addressing technical issues ranging in complexity, and attaining a 90% first-call resolution rate. Taking the lead...
IT Support SpecialistFeb. 2022 -
Jan. 2024
Retail Business ServicesIT Support Specialist
Prince George's County, Maryland, United States
IT Support SpecialistFeb. 2021 -
Feb. 2022
Sierra Pest ServicesIT Support Specialist
Bowie, Maryland, United StatesFacilitated 60% projects enterprise-wide, ranging from marketing campaigns to process improvement initiatives. Supported marketing by conducting market and consumer research, designed logos, assets, and promotional materials, and ensured alignment across all touch points. Oversaw the resource planning system, scheduled jobs daily, created invoices and service agreements, and synthesized opera...

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