Years of experience: 23
âď¸ IT𧨠ConsultingSystem AnalystProject ManagerTech SupportBusiness Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Wesley's Career Path
Nov. 2022 -Present
The MarkupIT Support Specialist
New York, New York, United States- Onboard new staff onto our technical platforms and offboard departing staff (platform account creation/management)
- Manage the distribution of physical security keys (YubiKey, etc.)
- Manage inventory of company hardware including laptops
- Troubleshoot various software, hardware, and infrastructure-related issues for our staff and business partners
- Participate in team discussions about ...
Nov. 2021 -Jan. 2023
EtsyIT Collaboration Specialist
United States⢠Serve as a subject matter expert on Okta integration, Slack Enterprise Grid Management, and Google Workspace.
⢠Manage project stakeholder relationships; interface with Employee Communications, IT Engineering, IT Security, Help Desk, and Human Resources Information Systems.
⢠Develop user communication plans, user knowledge base articles, and technical runbooks.
⢠Perform Agile sprint tasks...
Jun. 2021 -Oct. 2021
InstabaseSenior Information Technology Support Specialist
United StatesVersatile senior IT specialist (one of two IT staff) in a fast-growing startup. Provide tier 1-3 support to an international staff.
Serve as main liaison between HR and recruiting for all aspects of onboarding. Administer cloud applications. Customer Support Management & Onboarding
- Manage the Zendesk ticket queue for staff of 200 internationally-based employees.
- Lead IT orientation for ne...