Years of experience: 23

✔️ IT🧨 ConsultingSystem AnalystProject ManagerTech SupportBusiness Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Wesley's Career Path
IT Support SpecialistNov. 2022 -
Present
The MarkupIT Support Specialist
New York, New York, United States- Onboard new staff onto our technical platforms and offboard departing staff (platform account creation/management) - Manage the distribution of physical security keys (YubiKey, etc.) - Manage inventory of company hardware including laptops - Troubleshoot various software, hardware, and infrastructure-related issues for our staff and business partners - Participate in team discussions about ...
IT Collaboration SpecialistNov. 2021 -
Jan. 2023
EtsyIT Collaboration Specialist
United States• Serve as a subject matter expert on Okta integration, Slack Enterprise Grid Management, and Google Workspace. • Manage project stakeholder relationships; interface with Employee Communications, IT Engineering, IT Security, Help Desk, and Human Resources Information Systems. • Develop user communication plans, user knowledge base articles, and technical runbooks. • Perform Agile sprint tasks...
Senior Information Technology Support SpecialistJun. 2021 -
Oct. 2021
InstabaseSenior Information Technology Support Specialist
United StatesVersatile senior IT specialist (one of two IT staff) in a fast-growing startup. Provide tier 1-3 support to an international staff. Serve as main liaison between HR and recruiting for all aspects of onboarding. Administer cloud applications. Customer Support Management & Onboarding - Manage the Zendesk ticket queue for staff of 200 internationally-based employees. - Lead IT orientation for ne...