Years of experience: 19

Investor & VCSales & BizDevConsultingBusiness AnalystData AnalystEngagement Manager

Trusted by top professionals

  • OM
    Oscar Manzo
    Senior Specialist Billing Operations @AT&T
    Verified
    Carlos is very knowledgeable and profesional in project management, financial analyst, systems skills and more. He is always willing to help others and team work. Carlos improve process to reduce time...
  • VJ
    Victor Juaristi
    Assoc director finance @AT&T
    Verified
    Carlos is an extremely intelligent individual, has great attention to detail and is not afraid of hard work. I’m sure he’ll commit and accomplish goals that yourself and him set in common.

Trust Score

Exceptionally trusted; proven professional excellence.

85%
Carlos Manuel's Career Path
Finance Billing Operations SpecialistJul. 2019 -
Present
AT&TFinance Billing Operations Specialist
-Audit the invoice process to confirm invoices accuracy for at least 130 daily invoices. -Validate invoice information to match contract legal requirements avoiding 12% of duplicated and incorrect invoices monthly. -Confirm assigned invoices to confirm the information, amount and services are correct, this represent avoid almost 16% of monthly billed amount.
Specialist operations SPOCOct. 2017 -
Jul. 2019
AT&TSpecialist operations SPOC
Ciudad de México-Plan and develop of special projects during the year: these projects are requested by Managers and Area Managers in order to help the operations (new technologies, new systems, new processes). -Lead the creation of our department support ticket system, this help improve to prioritize operation reports & response time pass from 24 hours to 2 hrs. -Lead the implementation for training process ...
Team leadFeb. 2017 -
Oct. 2018
AT&TTeam lead
Ciudad de México-Help agents to improve their behaviors to handle effectively the customer calls and reach the company goals and improve the VOC results -Lead and implement the system Issues process that let us decrease the first 2 weeks the system issues in order to improve the agent’s availability -Handling the supervisor calls improving the customer satisfaction -Lead and implement the adjustment process ...