I was fortunate to work with Brett Ussher for several years. We were both members of a Tier three support team at XMPie, a division of Xerox.
Brett quickly became a critical part of our team. His abi...
Mesa, AZ ยท Remoteโข Engineered robust C# automation programs by collaborating with interdepartmental teams to deploy solutions that streamlined operations, resulting in a ~90% increase in process throughput
โข Safeguarded sensitive customer information through the development and enforcement of comprehensive data security protocols to promote data integrity with no compromises throughout tenure
โข Systematized w...
Lewisville, TX. ยท Hybridโข Delivered exceptional customer support for XMPie software by troubleshooting and resolving technical issues to ensure optimal software performance, increasing user satisfaction metrics โข Led software upgrades and installations through meticulous planning and execution, aligning technical expertise with business needs to reduce customer-reported issues post-upgrade by 60%
โข Bolstered server ...