Years of experience: 19

Computer engineerโœ”๏ธ IT๐Ÿง‘โ€๐Ÿ”ฌ Engineer๐Ÿงจ ConsultingSystem ArchitectSystem Analyst

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Brett's Career Path
Automation EngineerJun. 2015 -
Sep. 2023
Mittera GroupAutomation Engineer
Mesa, AZ ยท Remoteโ€ข Engineered robust C# automation programs by collaborating with interdepartmental teams to deploy solutions that streamlined operations, resulting in a ~90% increase in process throughput โ€ข Safeguarded sensitive customer information through the development and enforcement of comprehensive data security protocols to promote data integrity with no compromises throughout tenure โ€ข Systematized w...
Technical Support SpecialistMar. 2013 -
Jun. 2015
XMPieTechnical Support Specialist
Lewisville, TX. ยท Hybridโ€ข Delivered exceptional customer support for XMPie software by troubleshooting and resolving technical issues to ensure optimal software performance, increasing user satisfaction metrics โ€ข Led software upgrades and installations through meticulous planning and execution, aligning technical expertise with business needs to reduce customer-reported issues post-upgrade by 60% โ€ข Bolstered server ...
Jr. Software DeveloperJan. 2010 -
Jun. 2011
Business RealityJr. Software Developer
Carbondale, IL ยท Hybridโ€ข Successfully troubleshooted and resolved software bugs to ensure smooth functionality. โ€ข Optimized code-base to enhance error reporting and streamline operational processes. โ€ข Implemented robust security protocols to fortify account creation and password recovery procedures. โ€ข Delivered exceptional customer support to address end-users' product-related inquiries and concerns. โ€ข Proactively ...

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