Years of experience: 8

AdvisorCPOCustomer Success Manager✨ Business OwnerProduct ConsultantFounder

Trust Score

Highly reliable; strong professional involvement.

60%
Laís's Career Path
EntrepreneurAug. 2022 -
Sep. 2022
AntlerEntrepreneur
Head Of Innovation - Financial ServiceJul. 2022 -
Mar. 2024
B2Head Of Innovation - Financial Service
Leadership in internal and external innovation. Responsible for implementing projects that promote digital transformation. Highlights: - Structuring the operation for the Innovation department. - Creation of the B2Lab Program - an open innovation methodology, in partnership with startups and fintechs. - Promotion of intrapreneurship through the Innovation Conveyor Program. - Negotiation and e...
Sales Ops | Partner Channel | CSAug. 2021 -
Dec. 2021
SumUpSales Ops | Partner Channel | CS
São Paulo, BrasilManagement of the Antifraud, Collection, Projects, Payout, and Customer Service verticals. Highlights: - Significant cost reduction in expenses related to manual processes. - Successful in reducing risks in the area by 80% in six months and a 23% decrease in delinquency. - Mapping, implementation and control of ESG practices - Leading the Reverse Logistics Project for card machines

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