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Years of experience: 8
AdvisorCPOCustomer Success Manager✨ Business OwnerProduct ConsultantFounder
Trust Score
Highly reliable; strong professional involvement.
Laís's Career Path
Aug. 2022 -Sep. 2022
AntlerEntrepreneur
Jul. 2022 -Mar. 2024
B2Head Of Innovation - Financial Service
Leadership in internal and external innovation.
Responsible for implementing projects that promote digital transformation.
Highlights:
- Structuring the operation for the Innovation department.
- Creation of the B2Lab Program - an open innovation methodology, in partnership with startups and fintechs.
- Promotion of intrapreneurship through the Innovation Conveyor Program.
- Negotiation and e...
Aug. 2021 -Dec. 2021
SumUpSales Ops | Partner Channel | CS
São Paulo, BrasilManagement of the Antifraud, Collection, Projects, Payout, and Customer Service verticals. Highlights:
- Significant cost reduction in expenses related to manual processes.
- Successful in reducing risks in the area by 80% in six months and a 23% decrease in delinquency.
- Mapping, implementation and control of ESG practices
- Leading the Reverse Logistics Project for card machines