Years of experience: 18

Tech SupportITSolution IntegratorTranslatorTechnical TranslatorCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sergio's Career Path
Líder técnico - automação Oct. 2022 -
Apr. 2024
CERC Central de Recebíveis S.A.Líder técnico - automação
São Paulo, Brazil• Led a team of six developers in business process automation and system integration projects. • Implemented solutions for data extraction and refinement, created dashboards, and analytical reports. • Executed pilot projects and Proof of Concept (PoC) initiatives for adopting artificial intelligence tools, resulting in significant operational efficiency improvements for the support team. • Ma...
Sr. Support EngineerJan. 2020 -
Aug. 2020
Twilio Inc.Sr. Support Engineer
County Dublin, Ireland
Technical Account ManagerNov. 2019 -
Oct. 2022
Twilio Inc.Technical Account Manager
Dublin, Ireland• Provided technical support to key corporate accounts across the EMEA (Europe, Middle East, and Africa) region. • Acted as a technical representative in multiple "war rooms" for crisis resolution. • Rapidly specialized in complex technological products offered by Twilio. • Organized and led technical reviews with senior management and C-suite executives. • Developed and automated systems for...