Years of experience: 18
Tech SupportITSolution IntegratorTranslatorTechnical TranslatorCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Sergio's Career Path
Oct. 2022 -Apr. 2024
CERC Central de Recebíveis S.A.Líder técnico - automação
São Paulo, Brazil• Led a team of six developers in business process automation and system integration projects.
• Implemented solutions for data extraction and refinement, created dashboards, and analytical reports.
• Executed pilot projects and Proof of Concept (PoC) initiatives for adopting artificial intelligence tools, resulting in significant operational efficiency improvements for the support team.
• Ma...
Jan. 2020 -Aug. 2020
Twilio Inc.Sr. Support Engineer
County Dublin, Ireland
Nov. 2019 -Oct. 2022
Twilio Inc.Technical Account Manager
Dublin, Ireland• Provided technical support to key corporate accounts across the EMEA (Europe, Middle East, and Africa) region.
• Acted as a technical representative in multiple "war rooms" for crisis resolution.
• Rapidly specialized in complex technological products offered by Twilio.
• Organized and led technical reviews with senior management and C-suite executives.
• Developed and automated systems for...