São Paulo, Brazil• Led a team of six developers in business process automation and system integration projects.
• Implemented solutions for data extraction and refinement, created dashboards, and analytical reports.
• Executed pilot projects and Proof of Concept (PoC) initiatives for adopting artificial intelligence tools, resulting in significant operational efficiency improvements for the support team.
• Ma...
Dublin, Ireland• Provided technical support to key corporate accounts across the EMEA (Europe, Middle East, and Africa) region.
• Acted as a technical representative in multiple "war rooms" for crisis resolution.
• Rapidly specialized in complex technological products offered by Twilio.
• Organized and led technical reviews with senior management and C-suite executives.
• Developed and automated systems for...