Thanks to Milan’s thought provoking questions and insightful feedback I have taken a different approach to my current business, in a way that helps me give more value to clients, earn more money and a...
Trust Score
Exceptionally trusted; proven professional excellence.
Belgrade, SerbiaMaking sure partnerships with clients work well and we are equally contributing to our common goals by managing expectations on executive levels.
May. 2021 - Sep. 2021
GEODISACCOUNT MANAGEMENT & TEAM LEAD FOR EMEA CORE SERVICES
Belgrade, SerbiaPoint person for Geodis biggest client IBM therefore responsible for: Monitoring SLA performance and making sure it is always above target;
Preventing and resolving any issues that arise in the service-delivery process through cross-functional collaboration and effective delegating;
Presenting KPI reports to the Performance Management of IBM on a regular basis to ensure client satisfaction an...