Years of experience: 26

Spain๐Ÿงจ Consulting

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David's Career Path
Customer Service ManagerJun. 2022 -
Jul. 2023
Oversaw day-to-day customer service operations, including email, text messages, and chat support. Analyzed customer feedback and implement improvements to enhance the overall customer experience. Collaborated with cross-functional teams to resolve escalated customer issues efficiently. Handled complex or sensitive customer inquiries and complaints effectively. Key Achievements: โ€ข Implemented ...
Advisory Board MemberAug. 2020 -
Jan. 2024
Provided oversight and strategic guidance for all IT operations. Executed IT initiatives in alignment with organizational goals. Offered support and mentorship to the IT team. Provided leadership in decision-making processes related to IT. Prepared and reviewed contracts pertaining to IT services. Managed and allocated the IT budget effectively. โ€ข Key Achievements: โ€ข Implemented a new IT infr...
Partner/ConsultantAug. 2018 -
Feb. 2020
David GunzenhauserPartner/Consultant
Spain ยท HybridManaged day-to-day operations, including finance, ordering, and administration. Oversaw the production of all baked products sold daily in the bakery. Key Achievements: โ€ข Increased monthly revenue by 25% through strategic pricing adjustments and targeted marketing campaigns. โ€ข Revamped menu offerings to cater to changing customer preferences, resulting in increased sales and customer satisfac...

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