Years of experience: 10

Costa Rica💸 Marketing✔️ IT👍 Sales & BizDev🗿 HRSinger

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Randall's Career Path
Administrative Services ManagerJul. 2024 -
Present
Boston Consulting Group (BCG)Administrative Services Manager
Heredia, Costa Rica
Customer & Merchant Care ManagerOct. 2019 -
Dec. 2023
Snap! FinanceCustomer & Merchant Care Manager
Costa RicaPerformance management for a group of up to 100 team members. Manage teams in two different departments simultaneously, Customer Care and Merchant Support; with voice and email teams, including their respective escalation lines. Manage teams in different locations simultaneously. Internal teams in Costa Rica and the United States, BPO manager for the team in the Dominican Republic. Work on re...
Customer Service SupervisorMar. 2018 -
Sep. 2019
Snap FinanceCustomer Service Supervisor
Alajuela, Costa RicaPerformance management for a group of up to 40 team members. Review and coach any compliance-related audits and elaborate on each review's improvement plan. Communicate general performance trends and share best practices with the team. Agents' and team leads' performance management. Including reports, documentation, and disciplinary actions with their respective action plans. Participate in n...

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