Years of experience: 13

CanadaTutorBusiness Development Manager✔️ ITGraduate Student👍 Sales & BizDev

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Bernardo's Career Path
Business Development SpecialistDec. 2023 -
Present
DHL Global ForwardingBusiness Development Specialist
Toronto, Ontario, Canada · Hybrid
Sales Operations, CRM, Training SpecialistAug. 2021 -
Dec. 2023
DHL Global ForwardingSales Operations, CRM, Training Specialist
Mississauga, Ontario, Canada · Hybrid• Drove a boost in sales conversion rates as Lead Qualifier through strategic prospect analysis and targeted communication. • Collaborated with Field Sales and Account managers in end-to-end sales cycle by accelerating customer onboarding processes and promoting an increase closing sales rates. • Delivered CRM training to 100+ personnel across US and Canada, achieving a 95% successful user on...
Key Account Operations SpecialistMar. 2019 -
Aug. 2021
DHL Global ForwardingKey Account Operations Specialist
Toronto, Ontario, Canada• Managed profit/loss of organization, maximizing profit per shipment and lessening cost. • Restructured logistics operations for key accounts, improving customer service ratings by 30%, reducing completion time of process by 15%, enhancing performance efficacy by 25%, and delivering bills/reports to clients on time. • Built strategic relationships with logistic partners and strengthened effe...