Years of experience: 8
Service Quality ManagerTechnical Support AgentCall Center TrainerCall Center SupervisorOutbound Sales SpecialistSales Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Luis's Career Path
Jul. 2024 -Present
Franconaves S.A.Customer Experience Manager
Guatemala, Guatemala, GuatemalaI´m responsible for the coordination of the maintenance operational inspections and manage all inbound & outbound communications between the workshop and +70 high profile clients that own Airbus helicopters in Guatemala and Central America; I leverage on my skills, knowledge and experience in the customer service area to provide an outstanding experience. Through the analysis, documentation a...
Jun. 2022 -Dec. 2023
Lean Solutions Group GuatemalaDrayage Finance Ops. Team Lead - MAERSK
Guatemala, GuatemalaTo analyze, document, and standardize the LSS - Maersk billing operational processes across nine-port drayage terminal locations while ensuring KPIs are being met while managing and assisting the LSS billing team, ensuring all processes are completed properly and accurately. To identify areas of opportunity to improve IOPs and develop employees' training opportunities. Accomplishments: - Unde...
Jan. 2022 -Jun. 2022
Lean Solutions Group GuatemalaBilling Logistics Coordinator - MAERSK
Guatemala, Guatemala- In charge of managing the invoicing process for multiple customers in a timely and efficient manner while making sure that all internal KPIs, deadlines, and customer requirements are met. - To follow up and collect all necessary data and documents to support and comply with the internal proocedures of the company related to the invoicing process of the service.