Years of experience: 18

Startup FounderITHRFinanceBusiness OwnerProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Leo Vher Gonzales's Career Path
Duty ManagerApr. 2025 -
Present
The Biltmore MayfairDuty Manager
• Promoted from Front Office Supervisor to Duty Manager, overseeing hotel operations during assigned shifts to ensure exceptional service delivery across all departments. • Lead, coach, and support front office and operational teams, maintaining high service standards and ensuring a seamless guest journey from arrival to departure. • Act as the primary point of contact for guest escalations, ...
Reservations AgentNov. 2024 -
Apr. 2025
The Biltmore MayfairReservations Agent
London Area, United Kingdom• Handle individual, corporate, and group reservations with precision, aligning each booking with the brand’s luxury standards and guest expectations. • Deliver exceptional service through personalized communication via phone and email, ensuring a seamless and anticipatory reservation experience. • Manage room allocations, rate codes, and availability using Opera Cloud PMS, maintaining accura...
Front Office SupervisorMay. 2024 -
Dec. 2024
The Biltmore MayfairFront Office Supervisor
London, England, United KingdomSupervise daily front desk operations, ensuring efficient check-ins, check-outs, and seamless room reservation processes. • Lead and support a team of receptionists, providing guidance, training, and real-time problem-solving to uphold service excellence. • Maintain high standards of guest satisfaction by addressing complex inquiries and resolving escalated issues with professionalism and dis...

Leo Vher Gonzales's Posts

  • How I can help you

    Offering essential support in design and programming, delivering effective communication solutions for front office teams, and providing operational strategies for new restaurant openings. Leveraging intensive tech solutions for seamless operations across diverse industries.

  • People I am looking for

    Ideal clients include: - Startups - Growing businesses

  • Experience & Cases

    Key achievements: - Launched multiple UK sites for Starbucks & Pizza Express - Developed communication solutions for the hotel industry - Earned a Computer Science degree Previous clients: - Starbucks - Pizza Express - The Biltmore Mayfair

  • How to contact

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  • How I can help you

    • Proficient in Microsoft tools for seamless communication. • Skilled in Excel for data analytics and rapid data entry. • Expert in ER relations with 15 years of problem-solving experience.

  • People I am looking for

    • Startups seeking remote admin support. • Companies needing efficient email management. • Businesses aiming for streamlined operations.

  • Experience & Cases

    • Built a communication hub at The Biltmore Mayfair. • Enhanced email management at DAM laboratories. • Supported branch openings for PizzaExpress & Starbucks.

  • How to contact

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