Years of experience: 18

Startup FounderITHRFinanceBusiness OwnerProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Leo Vher Gonzales's Career Path
Duty ManagerApr. 2025 -
Present
• Promoted from Front Office Supervisor to Duty Manager, overseeing hotel operations during assigned shifts to ensure exceptional service delivery across all departments. • Lead, coach, and support front office and operational teams, maintaining high service standards and ensuring a seamless guest journey from arrival to departure. • Act as the primary point of contact for guest escalations, ...
Reservations AgentNov. 2024 -
Apr. 2025
The Biltmore MayfairReservations Agent
London Area, United Kingdom• Handle individual, corporate, and group reservations with precision, aligning each booking with the brand’s luxury standards and guest expectations. • Deliver exceptional service through personalized communication via phone and email, ensuring a seamless and anticipatory reservation experience. • Manage room allocations, rate codes, and availability using Opera Cloud PMS, maintaining accura...
Front Office SupervisorMay. 2024 -
Dec. 2024
The Biltmore MayfairFront Office Supervisor
London, England, United KingdomSupervise daily front desk operations, ensuring efficient check-ins, check-outs, and seamless room reservation processes. • Lead and support a team of receptionists, providing guidance, training, and real-time problem-solving to uphold service excellence. • Maintain high standards of guest satisfaction by addressing complex inquiries and resolving escalated issues with professionalism and dis...

Leo Vher Gonzales's Posts

No responses yet
0
No responses yet
0