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Years of experience: 3-5
Tech Support🐦 Design✔️ ITProject Manager
Trust Score
Highly reliable; strong professional involvement.
Shannon's Career Path
Jun. 2023 -Present
Adblock, Inc.User Researcher
Created the UX Framework and over all research strategy for the consumer side of business. Utilized design thinking techniques to uncover user problems and challenge existing assumptions in order to create the right solutions. Presented actionable insights that improved onboarding, in product messaging, enhanced usability and feature implementation.
Conducted qualitative and quantitative rese...
Nov. 2021 -Present
Adblock, Inc.Sr. Support Manager /UX Researcher
Over seeing the support strategy, assiting with help desk management, coaching/mentoring, other people management duties. Designing, conducting user research plans. Presenting qualitative and quantitative research to the product teams. Collaborating with Designers, Product Managers and other stake holders on improving the overall user experience.
Jul. 2017 -Nov. 2021
eyeoSupport Manager
eyeo is a German software company most notably responsible for the ad blocking software Adblock Plus. My main duties here include managing the support team, developing processes, and organizing support to consistently deliver a top notch support experience for our users. I’m also involved in user research, moderating usability interviews, creating surveys, recruiting user panels and providing...