United StatesI offer operations strategy and support tailored to your company’s needs. Are you finding yourself bogged down with (or completely neglecting) customer service and troubleshooting, webinar setup and support, research, copy editing, CRM management, social media management and website updates? Work with me. I have the experience and the toolkit to relieve you of the tasks that weigh you down, s...
In this role, I managed the membership of a 7 figure business. This included providing support to the delivery department with operations and process development. Primary functions included creating SOP’s and documents to enhance delivery processes; superb customer service; client tracking, scheduling, onboarding, offboarding; billing/payment tracking; website updates; event planning and mana...
Washington, DCAs General Manager of two boutique inns, my most important function included staff management and staff development activities to increase sales & productivity, to positively reflect the brand, and to provide a world class hospitality experience. Other duties included digital marketing, customer engagement and incorporating automation into workflows. I also got to tap into my creative side wi...