Years of experience: 16
Service Transition LeadTech Support✔️ ITProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kenneth's Career Path
May. 2023 -Present
Spark New ZealandService Transition Lead
Wellington Region, New Zealand · Hybrid
Jul. 2019 -Dec. 2019
DatacomOperations Manager, End User Support (6 month Secondment)
Wellington & Wairarapa, New ZealandI was seconded into the roll to fill the gap while changes were taking place. While doing so I lead the team through a number of changes including a resign of a major account and a reshuffle of reporting lines. The core objectives and responsibilities of the Service Desk Operations Manager include:
1. Lead, Manage and Motivate a High Performing team of service desk professionals
2. Develop Pe...
Mar. 2018 -May. 2023
DatacomService Design Consultant, Service Desk Enablement Team
Wellington & Wairarapa, New ZealandDay to day responsibilities;
• Represent the Service Desk (EUS) at project initiation meetings.
• Coordination of tasks and actions between projects among EUS staff
• Escalating of projects where EUS expectations for delivery are not being met
• Assist with identifying the scope and size of effort required to develop or implement processes as part of service transition.
• Lead transition acti...