Years of experience: 16

Service Transition LeadTech Support✔️ ITProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kenneth's Career Path
Service Transition LeadMay. 2023 -
Present
Spark New ZealandService Transition Lead
Wellington Region, New Zealand · Hybrid
Operations Manager, End User Support (6 month Secondment)Jul. 2019 -
Dec. 2019
DatacomOperations Manager, End User Support (6 month Secondment)
I was seconded into the roll to fill the gap while changes were taking place. While doing so I lead the team through a number of changes including a re-sign of a major account and a reshuffle of reporting lines. The core objectives and responsibilities of the Service Desk Operations Manager include: 1. Lead, Manage and Motivate a High Performing team of service desk professionals 2. Develop P...
Service Design Consultant, Service Desk Enablement TeamMar. 2018 -
May. 2023
DatacomService Design Consultant, Service Desk Enablement Team
Wellington & Wairarapa, New ZealandDay to day responsibilities; • Represent the Service Desk (EUS) at project initiation meetings. • Coordination of tasks and actions between projects among EUS staff • Escalating of projects where EUS expectations for delivery are not being met • Assist with identifying the scope and size of effort required to develop or implement processes as part of service transition. • Lead transition acti...

Kenneth's Posts

  • How I can help you

    I streamline IT projects into operations, ensuring readiness and seamless integration. Key tasks include facilitating workshops, documenting support processes, updating ITSM tools, organizing training, and preparing business communications.

  • People I am looking for

    Ideal clients: - Companies in transition - Organizations needing IT integration - Past clients include Spark and Datacom in New Zealand

  • Experience & Cases

    Achievements: - Windows 11 rollouts - MS Teams, CRM, Office implementations Clients: - Government departments - IT outsourcing firms

  • How to contact

No responses yet
0