United States · On-site1. Crafted Customer Success Support strategy by leading 1:1 and collective brainstorming with multiple stakeholders to address process inefficiencies, defined KPIs, and enhance performance metrics by value stream ownership method. Resulted in increase in key metrics by 40%.
2. Used Quantitative Data Analytics from multiple sources to audit and identify Sales process mapping and its inefficien...
San Mateo, California, United States1. Conceptualized the overall roadmap to operationalize CEO’s vision for successful deployment of multiple projects from Alpha, Beta & Delta Testing of smart home control product, Market segmentation, CS Support Operations & Product Launch. 2. Innovate Customer Acquisition and Create new distribution and sales channels for rapid and sustainable growth. Independently reached out and created wi...