Years of experience: 14

United StatesInfluencer Marketing Manager💸 Marketing✔️ ITCopywriterBrand Marketing Manager

Trust Score

Highly reliable; strong professional involvement.

70%
Paul's Career Path
Conversation Design AnalystJan. 2024 -
Mar. 2024
TAG - The Aspen GroupConversation Design Analyst
Chicago, Illinois, United States · RemoteAnalyzed conversation design and customer interaction data to inform and enhance IVR and chatbot functionalities, focusing on user engagement and satisfaction. Designed intuitive conversation flows, leveraging data analysis to refine and optimize user interactions. Conducted User Acceptance Testing (UAT) to ensure conversation designs met quality and functionality standards before launch. Col...
Content and Conversation StrategistApr. 2022 -
May. 2023
Credit KarmaContent and Conversation Strategist
Charlotte, North Carolina, United States · HybridDelivered and Enhanced Premium Content Across Support Channels: Produced and finely-tuned top-tier content across four support channels, empowering Credit Karma members to independently resolve issues through self-help avenues. This included the introduction of a phone-to-chat option within the Intelligent Virtual Assistant (IVA), a move that led to an impressive 8% reduction in phone support...
Recruitment Operations CoordinatorJun. 2021 -
Dec. 2021
Transworld AdvertisingRecruitment Operations Coordinator
RemoteAttracted Top-Tier Talent for Leading Food and Beverage Brands: Successfully drew in top-tier applicants for renowned national food and beverage brands by meticulously strategizing and executing recruitment marketing and employer branding initiatives, thereby effectively fulfilling staffing requirements. Enhanced Campaign Effectiveness through Data-Driven Insights: Elevated campaign performan...

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