Paul Gumm - Conversation Design Analyst, The Aspen Group | Intch

Years of experience: 14

United StatesInfluencer Marketing Manager💸 Marketing✔️ ITCopywriterBrand Marketing Manager

Trust Score

Highly reliable; strong professional involvement.

70%

Paul's Career Path

Jan. 2024 -
Feb. 2024

TAG - The Aspen GroupConversation Design Analyst

Chicago, Illinois, United States · RemoteAnalyzed conversation design and customer interaction data to inform and enhance IVR and chatbot functionalities, focusing on user engagement and satisfaction. Designed intuitive conversation flows, leveraging data analysis to refine and optimize user interactions. Conducted User Acceptance Testing (UAT) to ensure conversation designs met quality and functionality standards before launch. Col...

Apr. 2022 -
May. 2023

Credit KarmaContent and Conversation Strategist

Charlotte, North Carolina, United States · HybridDelivered and Enhanced Premium Content Across Support Channels: Produced and finely-tuned top-tier content across four support channels, empowering Credit Karma members to independently resolve issues through self-help avenues. This included the introduction of a phone-to-chat option within the Intelligent Virtual Assistant (IVA), a move that led to an impressive 8% reduction in phone support...

Jun. 2021 -
Dec. 2021

Transworld AdvertisingRecruitment Operations Coordinator

RemoteAttracted Top-Tier Talent for Leading Food and Beverage Brands: Successfully drew in top-tier applicants for renowned national food and beverage brands by meticulously strategizing and executing recruitment marketing and employer branding initiatives, thereby effectively fulfilling staffing requirements. Enhanced Campaign Effectiveness through Data-Driven Insights: Elevated campaign performan...

Paul's Posts

Paul Gumm
Conversation Design Analyst @The Aspen Group
is willing to share expertise
Crafting Conversations & Strategies
How I can help you
People I am looking for
Experience & Cases
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet

1

Paul Gumm
Conversation Design Analyst @The Aspen Group
is looking for a job
Innovative Conversation Designer Seeking Opportunities
About myself
Job Description
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet

0

Paul Gumm
Conversation Design Analyst @The Aspen Group
is willing to share expertise
Strategic Conversation Design & Prompt Engineering
How I can help you
People I am looking for
Experience & Cases
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet

0