Years of experience: 21

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Nadine's Career Path
Customer Success, Account Manager SaaS (Contract) Jan. 2024 -
Present
America's Best RestaurantsCustomer Success, Account Manager SaaS (Contract)
Florence, Kentucky, United StatesClient Engagement and restaurant Loyalty Software Specialist distinguished by superior relationship management and strategic account development. Consistently transforms client partnerships through innovative marketing solutions, skillfully reactivating dormant accounts and implementing targeted strategies that exceed expectations. Combines technical proficiency in SaaS with rapid self-learni...
Customer Success Manager, SaaS eLearning PlatformJan. 2020 -
Jan. 2023
BVS Performance SolutionsCustomer Success Manager, SaaS eLearning Platform
Cedar Rapids, Iowa, United StatesInnovative SaaS Technology Professional specializing in Learning Management System (LMS) solutions, driving exceptional business outcomes through strategic project management and technology implementation. Consistently delivered high-impact results, achieving 90% customer renewal rate and improving project efficiency by 20% through advanced stakeholder management. Ensure renewal of contracts ...
Director of Client & Business DevelopmentJan. 2019 -
Jan. 2020
Navigate GroupDirector of Client & Business Development
Toronto, Ontario, CanadaServed as Director of Client & Business Development for Navigate, a cutting-edge hospitality brand agency dedicated to creating transformative brand experiences. Strategically identified and pursued high-potential clients in restaurant and hotel sectors, driving agency growth through innovative brand storytelling and design solutions. Translated creative vision into tangible business opportun...

Nadine's Posts

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  • Job Description

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  • About myself

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  • About myself

    CSM with over 15 yrs of experience, specializing in SaaS, digital marketing and client relationship management. Demonstrated expertise in leveraging analytics tools to drive customer on-boarding, adoption, retention, and satisfaction.

  • Job Description

    Seeking a role to leverage my customer success and SaaS expertise, I aim to build relationships, enhance client value, and drive outcomes. I value innovation, learning, and teamwork, looking to contribute to an inspiring organization focused on shared success.

  • How to contact

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