Years of experience: 16
Service Quality ManagerCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer ServiceAutomobile Engineer
Trust Score
Exceptionally trusted; proven professional excellence.
Luis's Career Path
Jan. 2020 -Present
IBO North AmericaManaging Director
Puebla, México- Responsible in managing the administrative team regarding AP, AR, and HR activities. - Recruitment of the management and technical team. - Lead sales activities to get new customers and projects. - Managed Reference for quotation process (RFQ). - Participated and led staff meetings for strategic planning. - Managed financial budget and overall responsibility to report the monthly expenses a...
Oct. 2015 -Jan. 2020
IBO North AmericaProject Manager
Puebla de Zaragoza y alrededores, México- Managed and lead all projects of IBO North America. - Presented project’s performance in weekly meeting to internal and external customers. - Coordinated the designer’s team to deliver all information according to project’s milestones. - Responsible for quotation process. - Attained and presented IBO to potential customers. - Installation and maintenance of the internal software to report t...
May. 2012 -Aug. 2014
ContinentalCustomer Service Engineer
- Managed APQP, PPAP and PSW documents for new projects and new customers. - Presented production performance and quality yields in weekly meetings to customers. - Coordinated staff meetings to review goals and current status for the project assigned. - Attained and presented information in periodic meetings to analyze rejected pieces from customers.