Years of experience: 21
GreeceFinancial AnalystPortfolio ManagerBanking Operations🧨 Consulting🏦 Finance
Trust Score
Exceptionally trusted; proven professional excellence.
Vesela's Career Path
Present
TBI BankHead Of Risk
Athens, Attiki, GreeceIn my current role, I oversee bank's retail credit portfolio, enhancing risk management and uncovering new opportunities through advanced analytics, resulting in increase in portfolio profitability.
I am responsible for devising policies and methodologies for monitoring credit risks and reducing potential losses through enhanced risk detection at both individual and consolidated levels.
Mor...
Jun. 2021
QUALCOService Manager
Athens, GreeceDuring this tenure, I governed end-to-end request handling, incident, change, and problem management processes, enhancing operational response times.
I have managed and enforced support SLAs, achieving maximum adherence to client contracts and reducing non-compliance issues.
I have served as principal liaison between clients and Qualco, facilitating enhanced communication and partnership sa...
May. 2017
QUALCOClient Support Manager
Athens, GreeceWhilst serving as a Client Support Manager, I chaired regular follow-up and progress meetings with customer representatives, enhancing client relations and ensuring project alignment with customer expectations.
I handled incoming phone calls and emails, efficiently addressing service-related enquiries and maintaining minimal response time.
Also, I reported directly to Service Management Dep...