Years of experience: 10

Project ManagerCRM managerCRM PlatformsCopywriterCustomer Data Management🐦 Design

Trust Score

Highly reliable; strong professional involvement.

60%
Brian's Career Path
Property Claims ManagerSep. 2021 -
Present
Quality Assurance Adjusting Services, Inc. dba QA ClaimsProperty Claims Manager
Remote• Orchestrated the successful resolution of over 500 property claims projects, ensuring timely completion within budget constraints and adherence to quality standards. • Implemented streamlined processes and best practices, resulting in a 20% increase in efficiency and a 15% reduction in claims processing time. • Led a cross-functional team of adjusters, contractors, and vendors, fostering co...
Home Project ManagerOct. 2018 -
Sep. 2021
Zillow GroupHome Project Manager
Seattle, Washington, United States• Successfully managed and delivered multiple home improvement projects on time and within budget, exceeding customer expectations and achieving a 95% customer satisfaction rate. • Implemented strategic project planning methodologies, resulting in a 20% reduction in project timelines and a 15% cost savings through effective resource allocation and vendor negotiations. • Spearheaded the adopti...
Leasing Implementation ManagerAug. 2016 -
Oct. 2018
Oaks Properties LLCLeasing Implementation Manager
Dallas-Fort Worth Metroplex• Successfully completed multiple lease implementation projects for multifamily properties, utilizing CRM software to streamline processes and improve efficiency. • Implemented CRM software enhancements to optimize communication between project teams, property owners, and tenants, resulting in a 20% increase in project transparency and client satisfaction. • Developed and executed comprehensi...